Our Terms & Conditions

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Ozean Medispa reserves the right to amend these Terms and Conditions at any time. These Terms do not affect consumer statutory rights. 

 

ONLINE STORE

• Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.

• Ozean Medispa reserves the right to amend pricing at any time, based on price increases/decreases set by our suppliers and fluctuations in currency on imported items.

 

STRIPE

• Your data is stored through Paypal’s data storage, databases and general application. They store your data on a secure server behind a firewall. If you choose a direct payment gateway to complete your purchase i.e. pay by credit card, your credit card data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is then stored only as long as is necessary to complete your purchase transaction, after which time, your purchase transaction information is deleted.

• Direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa & MasterCard. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

MODIFICATIONS TO PRODUCTS AND PRICES

• All descriptions of products, product pricing, treatments and treatment pricing are subject to change at any time without notice, at the sole discretion of Ozean Medispa. We reserve the right to discontinue any product or treatment at any time.

 

REFUNDS & EXCHANGES​

• Sale items and gift vouchers cannot be refunded.

• Gift Vouchers are not redeemable for cash.

• Goods are not sold on a trial basis.

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RETURNS & EXCHANGES

• If you are not 100% satisfied with the items you have ordered you can return your order to us within 30 days of receipt, unused, with the goods undamaged and in their original packaging, we will be happy to offer a full refund of the purchase price or exchange the goods for another item. In the event of an exchange, items are subject to product availability and returns policy.

• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

• Please do not send your purchase back to the manufacturer.

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.

 

TREATMENT COURSES & PAMPER PACKAGES

• Treatment courses, memberships or packages purchased and applied to your Ozean Medispa in-clinic account must be completed by the expiry date specified upon purchase.

• Treatment courses, memberships or packages purchased and applied to your Ozean Medispa in-clinic account cannot be refunded, nor can they be interchanged for product or alternative treatments.

 

MEMBERSHIP CONDITIONS​

• Ozean Medispa reserves the right to amend the terms of our membership agreement at any time. We also reserve the right to cancel a membership for any reason and will provide written notice if such changes occur within 30 days.

• You cannot transfer your membership to another person

• Only the person who purchased the membership can redeem treatments and purchase product using the membership discount

• We don't offer cancellations or refunds on our packages or memberships

• Your membership treatments must be redeemed within an 12-month period.

 

DISCLOSURE

• We may disclose your personal information only if we are required by law to do so or if you violate our Terms of Service.

 

QUESTIONS AND CONTACT INFORMATION

• If you would like to access, correct, amend or delete any personal information we have about you, please contact us on info@ozeanmedispa.co.nz.