SPA ETIQUETTE

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Please arrive 15 minutes before your scheduled appointment. This will ensure you have enough time to complete any consultation forms, change, and enjoy the full experience without any rush.  

 

We only allow a 15 minute window between appointments which means that if you are late then the duration of your appointment may be reduced accordingly. Prepare for parking challenges, especially in summer and during school holidays.

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Please respect the spa environment. We aim to provide a relaxed, quiet, and professional environment for every client and ask that cell phones are put on silent or turned off.

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If you bring children to your appointment, please inform staff at time of booking so you are not scheduled during relaxation 

treatments. Please ensure children have parent supervision at all times and consider other clients with noise and electronic devise use.

 

We are a family friendly salon, but encourage you to schedule appointments when children can be supervised by family or friends. This supports your treatment time being YOU TIME and the therapist can complete your appointment/treatment without distractions.

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CANCELLATION, NO-SHOWS & ARRIVING LATE FOR YOUR APPOINTMENT

• As cancellations and no-shows have significant impact on us, we need to enforce our cancellation policy and trust you understand our need to do so. We all get busy, and we understand that special circumstances are unavoidable and a cancellation of your appointment may be necessary. If you find yourself unable to keep an appointment, we kindly request forty-eight (24) hours' notice. This courtesy enables us to schedule another client in this time.

• Cancellations must be provided to our reception by either phone, text or email. If twenty-four (24) hours’ notice is not given you will be charged a minimum of 50% of the treatment fee. If you simply do not show up or if you cancel your appointment less than three (3) hours before your scheduled appointment time, you will incur a fee equivalent to 100% of the booked appointment or forfeit one of your package treatments.

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NOTE; No food or drink in the MediSpa unless provided by our staff.